Not quite right? You have 30 days from the day your order is delivered to let us know.
Our 30-day refund promise
Because our pieces are sent to you directly from our suppliers, on a first request we usually refund you in full and you do not need to send the piece back.
How to request a refund
Email support@maisonavrel.com within 30 days of delivery, or write to us from our contact page, with:
- your order number;
- the reason for your request: size or fit, not as expected, changed your mind, damaged or faulty, or wrong item;
- a photo of the piece, with its tags if they are still attached.
We reply within 24 working hours. Please do not send anything back before we have replied: parcels returned without a return request cannot be accepted.
When we ask for the piece back
A refund without a return is offered once per customer and for one piece. For any further request, for a request covering more than one piece, or where a piece has been worn, washed or altered, we will ask you to send the piece back, unworn and with its tags, using a prepaid label that we provide. We never ask you to pay for return shipping.
Refunds
Refunds are made to your original payment method within 14 days of us agreeing your request or, where we have asked for the piece back, within 14 days of receiving it. Your bank may need a few more days to show it.
Faulty or wrong item
If a piece arrives damaged, faulty or not as described, contact us and we will send a replacement or refund you, at no cost to you. This is not limited to one request.
None of the above affects your statutory rights, including your right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015. Full terms are in our refund policy.