Refund policy

Last updated: 12 November 2026

30-day refund promise

If you are not happy with a piece, tell us within 30 days of the day it is delivered. Because our pieces are sent to you directly from our suppliers, on a first request we usually refund you in full and you do not need to send the piece back.

How to request a refund

Email support@maisonavrel.com within 30 days of delivery with:

your order number;
the reason for your request: size or fit, not as expected, changed your mind, damaged or faulty, or wrong item;
a photo of the piece, with its tags if they are still attached.

We reply within 24 working hours. Please do not send anything back before we have replied, as parcels sent without a request cannot be accepted.

When we ask for the piece back

A refund without a return is offered once per customer and for one piece. For any further request, for a request covering more than one piece, or where a piece has been worn, washed or altered, we will ask you to send the piece back, unworn and with its tags, using a prepaid label that we provide. We will never ask you to pay for return shipping.

Cancelling an order

You can ask us to cancel or remove items from your order until the item is shipped.

Damaged, faulty or wrong items

Please contact us if a piece is damaged, faulty, not as described or the wrong item. We will send a replacement or refund you, at no cost to you. This is not limited to one request.

United Kingdom consumer rights

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days after the day you receive your goods, under the Consumer Contracts Regulations 2013, unless an exemption applies. We refund the product price and the cost of standard delivery, if you paid for delivery. Our 30-day refund promise is in addition to, and does not limit, your statutory rights, including the Consumer Rights Act 2015 for goods that are faulty, not as described or not delivered.

Refunds

Refunds are made to your original payment method within 14 days of us agreeing your request or, where we have asked for the piece back, within 14 days of receiving it. Your bank or payment provider may need additional time to show the refund.